Return & Refund Policy
We attach importance to the quality of product and services, so before sending the parcel out, we have to check the product twice again and package in-house. This 14-day period begins on the day when you receive your purchased goods, you can cancel this order for any reason and without penalty.
1. Cancellation Policy:
Orders can be canceled only before shipping. The buyer need to contact us first for the reason, our sale manager will arrange the cancellation in 2 working days.
Any orders that have been shipped out order can not be canceled.
2. Return Policy:
(1). If the item is defective?
We are sorry if you receive any defective items, and we will actively deal with such incidents, we also need your help.
(2) If the item is defective, please notify us within 14 days of delivery.
Second: please shoot the picture clearly showing the fault, and visit https://aleumdr.com/pages/returns to start a returns process.
(3) All items must be returned in their original condition in order to qualify for a refund or exchange of goods. The buyer is responsible for all shipping costs incurred, however, in order to compensate for this loss we may offer a gift card/discount towards future orders.
(4). Cooling off period (a time-frame in which the customer may return the goods they have purchased without giving any explanation) is 14 days of delivery, the buyer is responsible for all shipping costs incurred if they decide to return the goods.
(5). Return & exchange address: The return address is not the shipping address on the express way-bill, once you initiate a returns via https://aleumdr.com/pages/returns an address will be provide depending on your location
3. Refund Policy:
The money will be refunded within 2 working days after the order is canceled & package successfully returned.
We can only refund to the payment method used when placing the order, it take 3-15 days or more time for the bank to process the international refund, your kind understanding and patience will be highly appreciated.