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    FAQ

    Account

    Why do I need a account?

    We recommend you sign up with us and be a member for you to get first updates on promos, new designs and items,and discounts! If you're also a member, you will be able to track the status and progress of your order, real-time.

    What should I do if I forgot my password?

    If you forgot your passowd, simply click "Forgot my Password" button. You will be required to enter your e-mail address to automatically receive an e-mail containing the instructions on how to reset your password.

    Ordering

    How do I know that my order has been successfully submitted?

    Once an order is successfully placed, you will receive a confirmation e-mail containing an order number and the items you purchased

    I would like to change my items ordered. What should I do?

    Please note that order changes are only allowed if your order status is unfulfilled.If so, you may e-mail support@aleumdr.com for assistance.

    How do I view what’s in my shopping cart?

    To review what's in your shopping cart, just click on the "shopping cart" icon located on the upper right side of the website.

    What are the recommended browsers for this Aleumdr.com?

    Aleumdr.com supports all website browsers. You can access our website through Google Chrome, Safari,Mozilla Firefox, and Microsoft Edge.

    How do I place my order?

    Placing an order is as easy as 1,2,3. We have made a step by step instructions for you. Click here to see how..

    Payment

    What are your payment options?

    We accept all types of major credit cards (MasterCard, Visa, American Express), as well as PayPal. Discover can be used only with PayPal.

    How do I make payments using Paypal?

    Simply choose Paypal upon completing your transaction and you will be prompted to log in to you paypal account.

    Shipping

    How long after placing my order should I expect to receive my shipment?

    Once you've placed your order,it will be prepared and be sorted out by our team within 2 business days.For worldwide shipping, it will take 15-30 business days, depending on your location and chosen courier.We highly recommend you choose a trackable method so you will be able to monitor the progress of your package.

    What are your shipping rates?

    Shipping rate varies depending on your chosen method and location, which can be viewed upon checkout.

    Which countries do you ship to?

    Aleumdr ships worldwide. If in case you are not sure wether we ship to your country or not, feel free to email us at support@aleumdr.com

    How can I change my shipping address?

    Shipping address can only be changed if your order status is unfulfilled.If your order has been shipped and you require address change, we regret we have to wait for your package to be returned to us by the courier before we can reship it to the new address. Please note, reshipping costs and return fees will be shouldered by the customer.We highly recommend you review all details if correct first before completing your purchase. Should you make a mistake, contact us as soon as possible.

    Can I deliver to another address, other than my card billing address?

    Yes, you can! Just input the correct details and make sure all details are complete to avoid return of the package.

    Return

    How to return items?

    Please go to the return page in our website and input all required details. Once done, you will be provided with a tracking number. We recommend you inform us your tracking number so we can also monitor the progress of your returned item.

    What’s your cancellation policy?

    Cancellation of orders is only allowed for orders with unfulfilled status. E-mail us at support@aleumdr.com to request or inquire about cancellation.

    Security

    Is ordering online secure?

    Yes. We take the utmost care with the information that you provide us when placing an order through our on-line store (or through any other means). The server that hosts our store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol and even our staff cannot see your payment details.

    Is it safe to use my credit card on your website?

    Yes. To ensure a safe payment procedure, our website uses credit card processor for a reliable and secure internet payment gateway, keeping all data encrypted with AES-256. This means that there is no other gateway more secure and cannot be any safer.

    To make you more secure and to give you an idea of how our business is going, we have received hundreds of thousands of orders via our credit card gateway.

    Is my personal information kept private?

    Yes. Any information that you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent, except as required by law.